About the Team - Adult Social Care Direct

Adult Social Care Direct (ASCD) respond to all enquiries (received via telephone, GOSS forms or personal callers) of which the outcome could be one of the following:

• Signpost to universal services;
• Refer to Enablement;
• Refer for Care Act assessment;
• Refer to ASSET (Adult Service Support and Engagement Team);
• Refer to Safeguarding;
• Refer to AMHP (Approved Mental Health Professional);
• Refer to Intermediate care;
• Refer for an unplanned review;
• Refer to Commissioning with Provider Issues;
• Refer to appropriate team for CHC MDT meetings;
• Sign post for Carers assessments;
• Refer for Tenancy Support;
• Request financial assessments for those people who have had an assessment by social care and who are in permanent care as self funders;
• Complete increase/decrease in packages of care (agreement needed of approval limit for increases. of approval limit for increases other than people who need/request a face to face review or ones where they are so complex that they can't be completed over the phone;
• Complete 1 off increases, however worker to check service user file to see if any other requests have been made if so to transfer to SPA (Single Point of Access) duty worker.